NAMI Warmline Directory

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Warmline is a peer-run phone line that offers callers emotional support and is staffed by volunteers who are in recovery themselves.

National Warmline Directory

Mental health support before a crisis begins.

It’s not a hotline, it’s a ‘warmline’

Unlike a hotline for those in immediate crisis, warmlines provide early intervention with emotional support that can prevent a crisis – and a more costly 911 call or ER visit. These lines are typically free, confidential peer-support services staffed by volunteers or paid employees who have experienced mental health conditions themselves.

“It’s unimaginable, hard to conceptualize, for those who don’t work in this field, what the level of need really is.”

— Quinn Anderson, NAMI HelpLine Manager

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